Terms of Service

Effective date: 25 July 2026

These Terms of Service ("Terms") apply to your use of VenuePlay, a product of Gflam Group Pty Ltd (ABN 35 679 383 049), trading as VenuePlay ("VenuePlay", "we", "us", "our"). By signing up for or using VenuePlay, you agree to these Terms. If you are agreeing on behalf of a venue or business, you confirm you are authorised to do so.

1. What VenuePlay is

VenuePlay is a subscription platform that lets venues run live entertainment (bingo, trivia, musical bingo, raffles and members draws) and display their own promotional slides on the same screen. Players join from their own phone through a web browser, and the game displays on a screen you provide. VenuePlay is software: you supply your own screen, internet connection and any prizes.

2. Founding offer

The first 100 venues to sign up lock in a 20% founding discount for as long as they remain a customer. Founding pricing is $2.40 per player per month, or $24 per player per year, GST inclusive. Once 100 venues have joined, founding pricing closes and standard pricing applies to new venues.

Your first month is free from the August 2026 launch, so your first payment is taken on 24 September 2026. You add a card at signup to hold your spot, but you are not charged until then. If you cancel before your first payment, you are never charged. There is no lock-in contract.

3. Pricing and billing

• Pricing is per player, based on the maximum players per session you set for your venue. All prices are GST inclusive.
• You can pay monthly or annually. Annual is billed yearly at the discounted annual rate.
• If a night runs bigger than your set maximum, the extra players for that month are billed at your monthly per-player rate. Your plan flexes to match what you use, with no surprise fees.
• To make extra players a permanent part of an annual plan, they are added at the annual rate, charged pro-rata to your renewal date.
• Subscriptions renew automatically at your then-current rate until cancelled. Your founding discount stays locked while you remain a customer.

4. Payments

Payments are processed securely by Stripe. We do not store your full card details. By adding a card, you authorise us to charge your subscription and any applicable overage through Stripe in line with these Terms.

5. Cancelling

You can cancel at any time. Cancellation stops future renewals; a monthly plan ends at the end of the current month, and an annual plan runs to the end of the period you have already paid for. Except where required by law, payments already made are not refunded for part-used periods. If you cancel before your first payment during the founding free month, you are never charged.

6. Your responsibilities

• Give accurate signup and billing details and keep them up to date.
• Run games lawfully and responsibly, including any rules that apply to raffles, gaming or prizes in your state.
• Set and provide your own prizes. VenuePlay runs the game and calls winners; prizes are yours to decide and provide.
• Do not misuse the platform, attempt to break its security, or use it to send unlawful or unsolicited messages.

7. Music licensing

Where you run formats that use music, such as musical bingo, you are responsible for holding the appropriate music licences for your venue and for paying the associated fees (for example APRA AMCOS and OneMusic Australia). VenuePlay does not provide or cover music licensing.

8. Intellectual property

VenuePlay, including the platform, its software, branding and content we provide, remains our property. We grant you a limited, non-exclusive, non-transferable right to use it while you are a customer and in line with these Terms. Content you upload or create remains yours, and you grant us the permissions we need to display and run it as part of the service.

9. Availability

We work to keep VenuePlay available and reliable, but we do not guarantee it will be uninterrupted or error free. We may carry out maintenance, updates and changes to features from time to time.

10. Liability

Nothing in these Terms excludes rights you have under the Australian Consumer Law. To the extent permitted by law, our liability to you for any claim connected with VenuePlay is limited to the amount you paid us in the 12 months before the claim, and we are not liable for indirect or consequential loss.

11. Player data and who owns it

When a player opts in at your venue, that data belongs to your venue. Any details a player chooses to share, such as their email, mobile, postcode or marketing consent, are collected for the venue where they are playing, and they are held for that venue alone.

• An account that runs games at a venue it does not own can only collect a player's first and last name for the game itself. It cannot switch on email, mobile, postcode or marketing opt-in, so there is no marketing data for it to collect or export.
• We do not transfer one venue's customer list to another account. Your players' details are never handed to a travelling host, another venue, or anyone else.
• Players opt in to the marketing of the venue they are playing at, not to any third-party host who happens to be running the night.

12. Privacy

Our handling of personal information is set out in our Privacy Policy, which forms part of these Terms.

13. Changes to these Terms

We may update these Terms from time to time. The current version is always posted on this page with the effective date shown. If we make a material change, we will take reasonable steps to let you know.

14. Governing law

These Terms are governed by the laws of Queensland, Australia, and you agree to the non-exclusive jurisdiction of the courts of that state.

15. Contact us

VenuePlay
Gflam Group Pty Ltd · ABN 35 679 383 049
Gold Coast, Queensland, Australia
Email: hello@venueplay.com.au