Terms of Service

Effective date: 22 September 2026

These Terms of Service ("Terms") apply to your use of VenuePlay, a product of Gflam Group Pty Ltd (ABN 35 679 383 049), trading as VenuePlay ("VenuePlay", "we", "us", "our"). By signing up for or using VenuePlay, you agree to these Terms. If you are agreeing on behalf of a venue or business, you confirm you are authorised to do so.

1. What VenuePlay is

VenuePlay is a subscription platform that lets venues run live entertainment (bingo, trivia, musical bingo, raffles and members draws) and display their own promotional slides on the same screen. Players join from their own phone through a web browser, and the game displays on a screen you provide. VenuePlay is software: you supply your own screen, internet connection and any prizes.

2. State offer

State offer pricing is offered by invitation through a state sign-up link and is available until the closing date shown on that state's page at the time you sign up. Venues that join before that date keep their rate for as long as they remain a customer. State offer pricing is $2.50 per player per month, or $2.30 per player per month when billed annually, GST inclusive. Once the offer period closes, standard pricing applies to new venues.

Your first month is free. Your first payment is taken one month after the day you sign up, and the exact date is shown on your billing page and in your welcome email. You add a card at signup to hold your spot, but you are not charged until then. If you cancel before your first payment, you are never charged. There is no lock-in contract.

3. Pricing and billing

• Pricing is per player, based on the maximum players per session you set for your venue. All prices are GST inclusive.
• You can pay monthly or annually. Annual is billed yearly at the discounted annual rate.
• If a night runs bigger than your set maximum, each extra player on that night is $2, and your host confirms it on the screen before the game starts. Nothing is charged without that confirmation.
• If you run over your maximum three times in a row, the third night is charged at $1 per extra player and we raise your maximum to the smallest of those three crowds. That is the number you reached on all three nights, so single big nights above it stay as per-night charges rather than raising your plan. On a monthly plan the new maximum starts from your next invoice. On an annual plan the added players are charged pro-rata to your renewal date, in the same way as adding players yourself, because your year is already paid for.
• To make extra players a permanent part of an annual plan, they are added at the annual rate, charged pro-rata to your renewal date.
• If you reduce your maximum on an annual plan, the lower maximum applies from the day you make the change, and we do not refund the part of the year already paid for. The value of the players you release for the rest of the year is held as a credit on your account and applied automatically to your next invoice, so you keep the value of what you bought. Because the players are released straight away, the credit only ever covers capacity you are actually going without: if you put the same players back later, we charge for the remainder of the year at that point and you keep the value of the time in between. Credit is applied to VenuePlay invoices while your subscription is running, and carries forward from one invoice to the next. When your subscription ends, any credit over $100 is refunded to the card on file within 30 days, with no fee; credit of $100 or less is not paid out. Your billing page shows the credit you are holding.
• Subscriptions renew automatically at your then-current rate until cancelled. Your discount stays locked while you remain a customer.

4. Payments

Payments are processed securely by Stripe. We do not store your full card details. By adding a card, you authorise us to charge your subscription and any applicable overage through Stripe in line with these Terms.

5. Cancelling

You can cancel at any time. Cancellation stops future renewals; a monthly plan ends at the end of the current month, and an annual plan runs to the end of the period you have already paid for. Except where required by law, payments already made are not refunded for part-used periods. If you cancel before your first payment during the free month, you are never charged.

6. Your responsibilities

• Give accurate signup and billing details and keep them up to date.
• You conduct the game. You are the conductor for the purposes of the gaming laws of your state or territory. You decide whether to charge for entry, you handle any ticket sales, you supply the prize and you keep the proceeds. VenuePlay supplies the software that draws the numbers, calls the game and displays it on your screen. Bingo, musical bingo, raffles and members draws are regulated gaming in every Australian state and territory; trivia is a game of skill and is not.
• Meet the rules that apply to your category, including holding any permit, licence or authority your state or territory requires, and printing any licence number where the rules require it.
• Tell us accurately whether your venue is a non-profit (such as a registered club, RSL or bowls club) or a for-profit business (such as a hotel, pub or tavern). That answer decides which rules we show you and whether paid-entry games are made available to your venue at all, so we rely on it. Tell us if it changes.
• Free-entry games are available to every venue. Where we make paid-entry games available to you, that is not advice that a particular game is lawful for you to run, and it does not transfer any of the responsibilities above to us.
• Do not misuse the platform, attempt to break its security, or use it to send unlawful or unsolicited messages.

Before a game that charges for entry, and before a raffle or a members draw, we show you a summary of the gaming rules for your state and record that you have seen it. For a free bingo game we do not interrupt you: we record the game's details (your state, the format and that entry was free) automatically, and that record says it was not shown to you. That summary is a prompt to check, not legal advice, and the rules change. If you are unsure what applies to your venue, ask your state regulator before you sell a ticket.

7. Music licensing

Where you run formats that use music, such as musical bingo, you are responsible for holding the appropriate music licences for your venue and for paying the associated fees (for example APRA AMCOS and OneMusic Australia). VenuePlay does not provide or cover music licensing.

8. Intellectual property

VenuePlay, including the platform, its software, branding and content we provide, remains our property. We grant you a limited, non-exclusive, non-transferable right to use it while you are a customer and in line with these Terms. Content you upload or create remains yours, and you grant us the permissions we need to display and run it as part of the service.

The VenuePlay trivia bank is our own work.

Questions you write. If you write your own trivia questions in VenuePlay, they play at your venue straight away and a copy comes to us. We review them, and the ones that check out are added to the shared question bank, where other venues may be asked them too. So that we can do that, you grant us a perpetual, irrevocable, worldwide, royalty-free licence to use, store, edit, fact-check, translate, reword, combine and distribute those questions as part of VenuePlay, including after you stop being a customer. We may correct or rewrite a question.

You keep your own rights in what you wrote: this licence is not exclusive and does not stop you using your questions anywhere else. In return you confirm that the questions are your own work and that you are free to give them to us, which means not copied out of a published quiz book, another trivia service, or anywhere else you do not have the right to share. If you have submitted a question that should not have been submitted, please contact us at hello@venueplay.com.au and we will remove it.

9. Availability

We work to keep VenuePlay available and reliable, but we do not guarantee it will be uninterrupted or error free. We may carry out maintenance, updates and changes to features from time to time.

10. Liability

Nothing in these Terms excludes rights you have under the Australian Consumer Law. To the extent permitted by law, our liability to you for any claim connected with VenuePlay is limited to the amount you paid us in the 12 months before the claim, and we are not liable for indirect or consequential loss.

11. Player data and who owns it

When a player opts in at your venue, that data belongs to your venue. Any details a player chooses to share, such as their email, mobile, postcode or marketing consent, are collected for the venue where they are playing, and they are held for that venue alone.

• An account that runs games at a venue it does not own can only collect a player's first and last name for the game itself. It cannot switch on email, mobile, postcode or marketing opt-in, so there is no marketing data for it to collect or export.
• We do not transfer one venue's customer list to another account. Your players' details are never handed to a travelling host, another venue, or anyone else.
• Players opt in to the marketing of the venue they are playing at, not to any third-party host who happens to be running the night.

12. Privacy

Our handling of personal information is set out in our Privacy Policy, which forms part of these Terms.

13. Changes to these Terms

We may update these Terms from time to time. The current version is always posted on this page with the effective date shown. If we make a material change, we will take reasonable steps to let you know. A change to these Terms does not change a locked per-player rate under section 2 while that subscription stays active.

14. Governing law

These Terms are governed by the laws of Queensland, Australia, and you agree to the non-exclusive jurisdiction of the courts of that state.

15. Contact us

VenuePlay
Gflam Group Pty Ltd · ABN 35 679 383 049
Gold Coast, Queensland, Australia
Email: hello@venueplay.com.au